what are the qualities required if i want to join a call
center as quality analyst
- 5 Answers
- 17579 Views
- I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / punam
Patience
good communication skills
active listening skills
leadership ability
email etiquettes
analytical and logical ability
quick learner
| Is This Answer Correct ? | 24 Yes | 1 No |
Answer / harsha
Call Monitoring Skills
Active Listener
quick learner
Good Typing speed
Soft Skills like Politeness, Enthusiasm etc.
Leadership Quality
Good Communication Skills
Ability to Provide effective Feedbacks
Telephonic Atequettes Should aware about the Do's & Don'ts
of the call
E-mail Atiquettes
Analytical and logical ability
Data Maintaining Ability
Should Aware about the Quality tools & Parameters.
| Is This Answer Correct ? | 22 Yes | 1 No |
Answer / geeta chaudhary
Required call monitering skills, should have ability to
provide effective feedback, good knowledge of excel,
knowledge of quality tools.
| Is This Answer Correct ? | 19 Yes | 2 No |
Answer / hardik
Ability to Encourage The Agent whenever he/she is wrong.
Giving the right coaching.
The QA should be impartial in all regards.
Should Keep The Personal issue Aside as This may effect a
Lot in their job.
Intermediate timely quality training should be provided by a
quality analyst for his/her agents.
| Is This Answer Correct ? | 4 Yes | 0 No |
How was your yestarday?
What is SHRINKAGE and ATTRITION..? If anyone knows please let me know..!
28 Answers Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation,
Frnds, how would you rate yourself on a scale of 1 to 10?
What kind of person would you refuse to work with?
5 Answers Aspire, Chicago Tribune, Infogain,
what is callcentre.
20 Answers Airtel, BPO, Hutch, Infosys,
provide example where initiated and followed up on a project until its completion ?
what are the personel characterstics and qualities that you would bring to this position that would be paticularly helpful in fulfilling the responsibilities of this position?
Would you take up this job if we offered it to you?
WHY JOIN IN CALL CENTRE
tell me something about yourself.
Who is your hero & why ?
Money is importent or relation is importent in our life,why?
-
Call Centre AllOther (2477)
