what are the qualities required if i want to join a call
center as quality analyst
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Answer Posted / harsha
Call Monitoring Skills
Active Listener
quick learner
Good Typing speed
Soft Skills like Politeness, Enthusiasm etc.
Leadership Quality
Good Communication Skills
Ability to Provide effective Feedbacks
Telephonic Atequettes Should aware about the Do's & Don'ts
of the call
E-mail Atiquettes
Analytical and logical ability
Data Maintaining Ability
Should Aware about the Quality tools & Parameters.
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