what are the responbsibilities of quality analyst in call
center
Answer / guest
To improve quality score or performance of every caller and
every process. taking proper quality sessions to improve
performance and quality as well. give proper feedback to an
agent.
Is This Answer Correct ? | 4 Yes | 2 No |
What is good customer service and give me an example?
0 Answers Cognizant, Tech Mahindra,
how we will change our low living standard ?
Life in Delhi
what is the definition of quality
4 Answers ASD Lab, IBM, Reliance Communications, Tata Business Support Services TBSS,
what motivates you? also have you used these motivators with other
what is your strengths? what is your weaknesses? what motivate you?
which is the memorable in ur life?
Tell something about BPO
1.Please tell me a little about your country. 2.How long have you been in the U.S.? 3.What do you remember about your education when you first started school? 4.Can you please tell me about the curriculum (classes) that you were required to take in high school? 5.How many students were in a typical class in your high school? 6.What were the classes like….was it mostly controlled by the teacher or did students work in groups and interact with one another as well as the teacher? 7.Are there differences between your school experience in your home country and the way classes are taught here? If the answer is ‘yes’, please describe the differences. 8.Do you think that high school was difficult and challenging or was it quite easy for you? 9.Did you enjoy high school? Why or why not? 10.Do you have anything else you’d like to tell me?
HOW TO IMPROVE THE ICF AND FCR SCORE OF AGENTS IN URGENT BASIC IN BPO SECTOR
Wat r all the questions asked in Call center interview ?
5 Answers BSNL, Optimus, Sparsh, Wipro,
I am an accountancy graduate. my parents want me to apply for call center jobs because i have not receive yet my Transcript Of Record and my college diploma. What is the best response i would say to the interviewers if they will ask me why i apply for call center jobs when my course is accountancy?