what are the responbsibilities of quality analyst in call
center
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Answer Posted / guest
To improve quality score or performance of every caller and
every process. taking proper quality sessions to improve
performance and quality as well. give proper feedback to an
agent.
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hello plz tell me how prepare call center int.
6. When a customer has a problem, shows a sincere interest in solving it
What's your favorite food tell me how to cook it? So you like to read books, tell me something about the book that you red last time? and you belong in different organizations, tell me what else do you do there and what is this organization that you belong to? ( these are the follow up questions sometimes being asked to prove if you're lying or not, so the tip here's be specific with your answers to make them believe in what you're sayin. These questions are being encountered after answering the question,of telling something about yourself.)
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what are the personel characterstics and qualities that you would bring to this position that would be paticularly helpful in fulfilling the responsibilities of this position?
Did you learn anything new recently which can be helpful to bpo’s? : bpo
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10. Employees tell you exactly when services will be performed
What are the steps you follow when you appraise an advisor ?
please let me know about the versant round...
Why do you want to be a trainer?
