How do we write test cases for IVR(internet voice response).
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Answer / sathesh
Hi Welcome xyz Tele services please press 1 2 ...
Action:1
Proceed further prompts related to the answer 1.
| Is This Answer Correct ? | 3 Yes | 2 No |
Answer / anil
System :Hi Welcome xyz Tele services please press 1 2 ...
Caller : press 1 (DTMF- dual tone multi frequency input)
System: great you entered correct choice.
....
build test cases like that
| Is This Answer Correct ? | 7 Yes | 11 No |
Answer / ranjithkumar
System: Welcome to India, Which would you like to know about
India
User/Actor : Places
Action: Navigates to Places state
DBCall(BackendDataBase):Pulse Information from Datebase
System: Plays the Info what the system got from back end call..
User/Actor : Hyderabad
Action: Navigates to Hyderabad state
Like this you can write the test cases...
| Is This Answer Correct ? | 0 Yes | 5 No |
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