I was asked these questions during a job interview question. I totally stumbled on # 1 and for # 2 even though I answered but not a very convincing way. I would appreciate a concise and well phrased asnwers:
1) During SDLC, when would you be asked to take it "offline"
2) Throughout SDLC process, where would you implement test automation and why?
I want to test a mobile software by an automation tool which
is a IP telephony based software designed for both ios and
android phone, basically this apps is develop for make call
though few low cost audio codecs from Aircraft to Ground and
Ground to Aircraft
so anyone can suggest me which testing tool we can use for it
I need some help with my interview answers for TeleTech.
Here are the questions I have to answer and the answers I
plan to give to the company.
Please could you help I want to make sure I do the best
Thank you in advance,
1.New processes and procedures can be disruptive. What
actions have you taken when you’ve been asked to
significantly change a work process or procedure? What were
The only thing I can think of is when the company changed
the software they were using to interact with their
customers the CRM. It was a little bit challenging. What I
did was study the new software in detail to be ready to
interact with customer quickly and efficiently using the
company's new CRM software.
2.Tell me about a time when you have had to deal with a
difficult customer. How did you handle the situation?
One time a customer called in to the company and was upset
because a technician did not arrive at their house to
resolve the problem they were having with their internet
So after listening to the customer problem and making sure
I understood the problem I showed empathy to the customer
and assured the customer I understood the problem and took
ownership of the problem making it my own.
I reassured the customer I would find a solution to their
problem and later found out that the customer was
misinformed about the time the technician was suppose to
arrive at the customers house, informed the customer of the
correct time the technician was scheduled to arrive at her
home and apologized for any inconvience that they may have
3.Sometimes if we’re lucky, we can identify a small error
or problem and correct it before it becomes a headache. Has
this ever happened to you?
Yes, it has one time while I was talking with a customer
about a problem they were having logging into the company
website. I asked the customer to verify the email address
they wanted to use on the company website. After verifying
with the customer noticed the customer had the wrong email
address on file and immediately changed the customer email
address to the email address of the customer.
4. What general questions would you ask a customer prior to
starting to troubleshoot their issue?
I would first ask the customer what issue they are having?
I would then let the customer explain in their own words
what they have experienced and not interrupt the customer.
After I begin understanding the customer issue I would
start using closed ended questions that require more
specific answers to narrow down the problem and possible
Next I will verify my understanding of what the customer
has told me and get the customer to agree that I understand
the issue.(Eg. Okay so your having trouble try to logging
into our website it tells you invalid password is that
correct?) If the customer agrees then I will proceed to
resolve the issue by asking more questions and proceed to
the solution. I will not continue until the customer agrees
that I understand the issue.
5. What steps should be taken to install software via a CD?
First make sure there is no CD in the CD drive if there
remove the CD from the computer and put in the CD of the
software you are trying to install.
Next Open My Computer
Within the My Computer window, open the drive that contains
the installation files. For example. If they're on a CD or
DVD open the D: drive or the letter of the disc drive.
Next Within the drive that contains your files, locate
either a setup or install file.
Double-clicking on this file should start the installation
for the program. If you see multiple setup or install
files, try to locate the Application file or double-click
each of setup or install files until you find the file that
starts the installation. Many times the icons associated
with the installation files have the same name.
explain add in manager and virtual object wizard in
What is the major difference between Functional test,
Acceptance test, Usability test and performance test.
With special reference to automotive domain
What are the limitations of automating software testing?
if we are using an Engine (tool)..with that how to capture
data from excel sheets and how to do automation with this
plz answer any body for this question.?
How did you use automating testing tools in your job?
What are the disadvantages of Hybrid framework
is anybody suggest me which one is the best testing institute in ameerpet hydrabad
On Test Complete I recorded some keyword test. while I'm
running the batch test, if one test case failed, then how
test complete skip the failed test case and again continue
to run the test case?
please provide some way to resolve this issue.
Bug report formate in bugzilla
Can anyone please tell me which Test Automation tool can be
used for :
1. Web based testing
2. .Net (C#) applications
3. Mobile applications (PDA)
what is aom and how to add object repository? i am very new
to QTP please help me
How is Jmeter tool very useful in projects when it does not
have features like online monitoring,WAN emulation,caching
like other performance tools.
all clients are using at once if any problem raise?
Can anyone tell me the correct answer of below question....it
is about Bugzilla tool.
When bug will find out at the time of executio where it will
save or what is the location of bug??
wat would be the -ve test case for search where u can brak
it ,tell dnt tell abt spl characters insertion ,boundary