what is the difference between technical support and
customer care in call center
- 5 Answers
- 32750 Views
- Genpact, IBM, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / gayathri
the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
billing,banking,insurance.
| Is This Answer Correct ? | 67 Yes | 5 No |
Answer / ramesh kumar
The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.
| Is This Answer Correct ? | 16 Yes | 7 No |
Answer / sujin mohandas
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
| Is This Answer Correct ? | 12 Yes | 5 No |
Answer / bobby
Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
information.
| Is This Answer Correct ? | 5 Yes | 0 No |
Answer / anand shanker
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
| Is This Answer Correct ? | 3 Yes | 7 No |
What is Smart Work and Hard Work ?
DO YOU THINK EATING FOOD OUTSIDE IS SAFE. IF YES WHY?
what is ur favourite hobby?i said my favourite hobby is cooking.can u explain a favourite dish
SPEAK ON GLOBALISATION?
why is nursing related to call center?
2 Answers People Support, PLDT,
What is KPO?
12 Answers ArcGate, IBM, Intel, KPO, Wipro,
im an engineering graduate (BE ECE) i have experience of 1.5 yrs in non technical BPO, i can justify abt my reasons for takin up call centers but they are asking me why have u chosen non technical being from technical side, i cant find any suitable answer to that question (basically im weak in technical concepts) so kindly tell me wat to say in this regard
how do you work in a team situation?
Are you a team leader? anyone know ans than plz give ans
What is the main function of b.P.O?
7 Answers Call Centre, Genpact, Wipro,
CAN ANY BODY PLZ TELL THE SELECTION PROCESS FOR THE TECH SUPPORT JOB IN ACCENTURE.
6. When a customer has a problem, shows a sincere interest in solving it
-
Call Centre AllOther (2477)
