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Three people are responsible for establishing cost of quality theories. Crosby and Juran are two of them, and their theories respectively are:
A. Grades of quality, fitness for use
B. Fitness for use, zero defects
C. Zero defects, fitness for use
D. Cost of quality, zero defects
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All of the following are true regarding Pareto diagrams and Pareto theory except: A. Pareto diagrams are histograms. B. Pareto diagrams rank order factors. C. A small number of causes create the majority of problems. D. Pareto diagrams use two variables.
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Design Patterns 
