How is AHT calculated & How will you reduce AHT
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What are an inbound call center and an outbound call center? What is the difference between the two?
1.Tell me something about your worst day of your life.
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Is there anyone who can advice me. Plz read and answr: I have 2yrs of call center exp since 2005. Worked for 2 diff MNC. But bcos of my mothers illness I was not able to work last two yrs.Mom was suffering frm deadly disease.In this whole I was roaming with her in singapore & India as no one else there to take care. But I couldn't save her even after this long effort. Now I want to start my work again but scared to face interview. When they ask me abt the Gap I just say the truth. trying all over but not getting selected. Can u advise me to handle the interview.Now I am staying in Kolkata. But I dont mind to relocate myself for job.