What are the Roles and responsibilities of senior Team leader



What are the Roles and responsibilities of senior Team leader..

Answer / skeptictheist

The key roles and responsibilities of a senior team leader are;
- ensure that all the performance metrics are reached
- ensure that all the professionals are performing very well
- ensure that all the customer's needs and accounts are achieved and attained
- lay out plans for improvements of underperforming agents
- teach and guide the agents on how to descalate the issues to prevent the customers for giving misleading information.

Is This Answer Correct ?    0 Yes 0 No

Post New Answer

More Call Centre AllOther Interview Questions

tell me 2 minutes about mobile phones

11 Answers   Genpact, Guru Nanak, HCL, IntelNet, Sykes Enterprises,


In which year Enormous tsunami devastates Asia; 200,000 killed

2 Answers  


in cognizant i have selected for first three rounds and final round is ops round in that round interviewer is asking for introduction and family background and hobbies and make him to convince

1 Answers   Cognizant,


make a story - you were walking on ther road and you saw...........continue

2 Answers   IBM,


How do you get to know about us?

15 Answers   BPO,






what r the different interview rounds in nipuna bpo plase any body answer me

1 Answers  


WHY YOU ARE LOOKING FOR A CALL CENTRE JOB?

9 Answers   C3I, GE, IGS, Intelenet, Nipuna,


What would you do, If you get the post of H.R in two months?

3 Answers   ENI,


hi, I wish like to do a call center job, so please send me the all questions and answers belonging to that

2 Answers   eTelecare, Sykes Enterprises,


Would You like to live in a joint family or nuclear family ?

1 Answers   Wipro,


what is costumer service

3 Answers   IBM,


hi my name is sheena,i want 2 get into wipro but the problem is that i dont sound good in technical, so if u could help me out in what questions they ask for technical and what are the topics they give us talk abt?

1 Answers   Wipro,


Categories