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What is Shrinkage and its formula
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Answer / shama islam
Shrinkage means absenteesm- if you rostered 20 agents how many is absent..Absent agent is called shrinkage.
As-
=Absent/total roster
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Answer / 8885602603
Shrinkage means how much time is lost in the call center to things like breaks, holydays, sick time, training ect..
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