describe a time when you made a mistake when dealing with a staff and how did you handle the situation

1358

Case Study Please read the case given below and answer the questions given at the end. One afternoon in June 1972, Rao, industrial engineer of P.M.A. company, was called to the office of his immediate superior V.R. Naik, the production manager. Naik said, “Rao, I want to discuss a situation in the production department. A lot of people feel that Govindan is not the right man for the Assistant Superintendent’s position. The President and others have decided that I have got to fire Govindan or at least move him out of production. Everyone wants to fire Govindan, but I won’t do it to him. I was talking with Bhadra this morning, and we decided that you might be able to make use of Govindan in your department.” Rao was surprised by both the information, and the proposal. Naik concluded his comments with, “Rao, I am asking you to take Govindan. You can say ‘No’. But then he gets fired. I have told Govindan this. Also, Govindan knows that if he goes with you he will take a pay cut. However, I think you can make use of him both to your own and his satisfaction. You are, anyway, carrying out an in-process quality control, and you might be able to make good use of Govindan in view of his long technical experience of production work. Think it over, and let me know by tomorrow.” Rao thought over the matter. PMA company had been a successful enterprise until March 1972 at which time it suffered a sharp decline of profits : sales had fallen off, and production costs had risen. The President adopted three measures which he hoped would improve the condition. First, by creating an Industrial Engineering Department for establishing work standards on all production operations, to determine which manufacturing costs were out of line and where remedial action should be taken. Rao, 28 years old, who had been with the company for two years in the Purchasing department, was selected. Rao had B.E. and MBA degrees to his credit. What he lacked in his business experience he made up by his eagerness to learn. He was ambitious and liked by his associates. He wanted a transfer from Purchasing to Production for better opportunities for advancement. Secondly, he consulted a Management Consultation firm to make a study of the Production Department. They pointed out that the chain of command was too long from Production Manager through Plant Superintendent through Assistant Superintendent to Foremen. They recommended the elimination of the position of Assistant Superintendent. Thirdly, he engaged an Industrial Psychologist to appraise all the Supervisory Personnel. Govindan had been with the company for 20 years since its founding and during this period had worked on every production operation, and his last 11 years had been in supervisory capacity. His manners were rough and aggressive, he had little formal education. The industrial Psychologist’s report about Govindan contained the following points: (i) Evaluation for the position of Assistant Superintendent : Not good enough. (ii) Capacity for good human relations in supervision : Will have friction frequently. (iii) Need for development counseling: Counseling greatly needed. (iv) General evaluation: Govindan had a good ability profile. He suffers from a sense of inferiority. He does not like the responsibility of making decisions. His supervision is that of Autocratic type. Though he has the ability, as far as his personality make-up is concerned, he is out of place in the present position. Questions: 1. What is the problem in the case? Explain. 2. Explain Govindan’s behavior and work experience vis-à- vis the psychologist’s report. 3. How do you see Naik’s suggestion to Rao? Give reasons. 4. What are Rao’s considerations in taking a decision? What should he do? Explain.

5748

wht kind of r mostly asked in bank po interview and tell me and how the merit list is prepared in such a exam

2029

caurren capacity calculator of Copper and aluminium wire

1698

Tell us about a time when you failed to meet a deadline. What were the repercussions?

1592

WHY U APPLIED ONLY ONE UNIVERSITY CAN I HAVE MORE THAN ONE I-20

1549

hi frn iam Ashish frm nepal..ihave got my bank balance in my own name incase of my father or mother.coz they are in Israel and they havent open their account here in nepal...my interview is in 29 nov....so what to do for this problem..if this question is asked than what shall i do?plz reply soon....

1706

what is bank occ?

1844

why to pursue management education ?

3694

i am a homoeo doctor,bt now i am shortlisted for the post of sbi clerk.Can you suggest what answer should i give if the interviewer asks me why you are discontinuing your medical practice?

1666

describe a time when you are responsible for organizing different types of personal to get work done and some of them weren't very enthusiastic. What did you do?

3308

the present state of recession in the IT industry- as a human resource manager how are you going to undertake Human resource planning at macro level to tide over this crisis

2068

what is the punchline of mathura refinery? what are role of entrepreneurship at mathura refinery?

2209

What is your the greatest weakness?

606

if you faced any problem being in your past/present organisation as a seo executive please mention how you have solved this problem

942