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Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
2226Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
2432Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
2184Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.
1 2547Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
2836Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
2306Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
1972Post New Call Centre AllOther Questions
what's ur financial needs? how to face a furious customer? do you know how to motivate other?
Define Customer Service & Why is Customer Service important ?
What about your strength and weaknesses?
I have BCA degree but it correspondence study, during my study time I am in a company so I have 3 years experience and also mention in my resume that I have done my degree crom correspondence, they send me a mail to attend the interview. Does they accept my candidature as I am from correspondence study? Plz reply soon.
What have you done to promote great customer service?
What is near shore outsourcing?
Tell me about Job responsibilities
How good are you with computer skills? : bpo
what will join in my company?
list three of your most important accomlishment
4. Materials associated with the service are visually appealing
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
How do you handle constructive criticism?
Are you willing to relocate/travel?
Can anybody point it the responsibilities of Team Leader of domestic Call Center or BPO. If you are answering the point it out and explained.
