Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.
1695Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
1911Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?
1680Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.
1 1778Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?
2354Please tell me about a situation where someone was performing badly in your team. What was the situation? How did you deal with it? What was the outcome?
1605Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
1471Post New Call Centre AllOther Questions
WHAT IS THE ROLEOF AN ADMIN. MANAGER ? AND WHAT IS THE BASIC JOB discriptions ?
What problem did you encounter and how did you overcome them?
If you are given a chance to be a president what should be the first thing you gonna do? and why?
How would you describe your personality?
What is a virtual call center?
How can you relate your previous job to this job? How can you relate your degree to this job?
How do you deal with the question you don’t know the answer that customer asked?
fullform of bku
Do you think that the career opportunity for non-voice bpo is better than voice bpo? : bpo
What is iso:9000 in outsourcing? : bpo
Extra initiative by u in your current organization other than your KRA (Routine work)
Tell something about u r favourite holiday destination?
What are the important things you need to take care of implementing a crm solution to your business?
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
How to deal with a customer who denies paying for the product?
