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i want to know about call center interviews question
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Answer Posted / 140191259
BPO interviews questions
1. Tell me about your self?
2. What is full form of BPO
3. Why to join BPO
4. What is customer service ?
5. If customer not satisfied with your resolution, what will you do with customer.
6. Tell me about your past day routine or about previous birthday
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Give me a instance when a customer appreciate your service.
I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?
What problem did you encounter and how did you overcome them?
What according to you is a job like at a call center?
How one can improve customer interactions?
How can you create new opportunities for customers proactive engagement?
How can you get responsive customer feedback?
what is the key aspect that helps improve customer service?
HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance
Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.
why i configer to power mangemant?
NARRATE A STORMY NIGHT?
i want m commerce and e commerce topic
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
What are your planning in next role?
