please let me know about the versant round...
How is Attrition Calculated ?
How is Absenteesim Calculated ?
How is AHT Calculated
What are your KPI’S / KRA's ?
What was your Service Level Agreement ( SLA) Ratio :-
Define Customer Service & Why is Customer Service important ?
What is your experience in Client Management ? Types of Client Interaction ?
How will you manage agents who are more tenured in the organisation and are elder to you ?
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?
What are your Strengths & What are your Weaknesses ?
What are the steps you follow when you appraise an advisor ?
Do you have exposure to Quartile management ?
