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SHORT IN MEAN OF CALL CENTRE
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Answer / arnav
a call cetre is a group of employee to solve the the
tachnical problem and customer problem , and provide the
information to the customer.
| Is This Answer Correct ? | 8 Yes | 0 No |
Answer / chai kok wah
A place that customer service department to settle
technical problem and customer problem.
| Is This Answer Correct ? | 10 Yes | 8 No |
Answer / narpatsingh
A call centre is a group of employ to solve the technical
problems and customer problems, and provide the information
to the customer
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / naresh
to solve the customer problems ande giving regihts solutions
| Is This Answer Correct ? | 1 Yes | 1 No |
why bpo
22 Answers Access, Convergys, CSC, Genpact, One Touch Solutions, Tata Business Support Services TBSS, Wipro,
what is most memorable moment?
1 Answers ABC, TATA, UHG, Wipro,
Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
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How long should a call agent hold their customer online for.
what due you know about BPO.
11 Answers ADP, BPO, Daksh, FCS, IBM, PrimeLine,
SPEAK ON GLOBALISATION?
what kind of questions will be ask in a interview working for samsungs call center \
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
What do you mean success
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