Answer / kapil soni

a good call should be based on all thing .that is mandatory
like...active listening .enthusiasm,politeness tone$warmth.
thanks to the custmer..apollogy...give full chance to
custmer to speak..his problem...then come to the point
solve the query...

Answer / mohan krishna reddy

cal should should relavant info..for the cust..and also
gain the cust satisfaction..towards the good...with a given
set of parameters

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