As per the QA parameters, what is the feature of a good
call?
Answer Posted / kapil soni
a good call should be based on all thing .that is mandatory
like...active listening .enthusiasm,politeness tone$warmth.
thanks to the custmer..apollogy...give full chance to
custmer to speak..his problem...then come to the point
solve the query...
| Is This Answer Correct ? | 13 Yes | 0 No |
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