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I. Customer focus
II. Radical process improvement
III. Incremental process improvement
IV. Quality control specialists are key
V. Assumption of unsound processes
VI. Human side of quality
VII. Measurement and analysis

In the statements above, what are the key elements in the
TQM philosophy?

1. I, III, VI, and VII
2. I, II, VI, and VII
3. I, II, IV, and VI
4. III, IV, V, and VII
5. I, III, V, and VI

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