Interested to Buy Any Domain ? << Click Here >> for more details...
What is IVR?
- 8 Answers
- 33690 Views
- HCL, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / shareefa
IVR - short for Interactive Voice Response - is a
technology that automates interaction with telephone
callers. Enterprises are increasingly turning to IVR to
reduce the cost of common sales, service, collections,
inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice
prompts and menus to present information and options to
callers, and touch-tone telephone keypad entry to gather
responses. Modern IVR solutions also enable input and
responses to be gathered via spoken words with voice
recognition.
IVR solutions enable users to retrieve information
including bank balances, flight schedules, product details,
order status, movie show times, and more from any
telephone. Additionally, IVR solutions are increasingly
used to place outbound calls to deliver or gather
information for appointments, past due bills, and other
time critical events and activities.
| Is This Answer Correct ? | 23 Yes | 0 No |
Answer / bpo_info_guy
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 29 Yes | 9 No |
Answer / guest
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 9 Yes | 5 No |
Answer / rohit singh
interacive voice response system. interactive voice
response system are used in call center .it used for
interact the customer.
| Is This Answer Correct ? | 7 Yes | 3 No |
Answer / najeeb aslam
IVR basically stands for Interactive voice response. its simple example we use in our daily life is mobile pone inquires for balance checking and other customer services.
Future is of IVRs.
| Is This Answer Correct ? | 5 Yes | 1 No |
Answer / rehan
according to me IVR is a automated syastem ..used to do the
payment through credit card or debit card over the phn
| Is This Answer Correct ? | 0 Yes | 8 No |
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
IN L1 Support When a Client Faced A problem and problem is not resolved then how do you passfy the Cleint
Why you join bpo
speak on the topic money for 2minutes
38 Answers Genpact, Google, Hewitt, IBM, Infosys, Petrochemicals,
IT VS TECH SUPPOURT
i've done tally. if they ask u've alredy done tally then why you are interested to go in bpo sector?
how can i join call centre???
What is your favorite color? (HR asks to check thought flow & spontaneity)
What according to you,is the most important requisite of a call centre executive?
Topic on my country india
Who is your role model?
Do you think you can work under pressure?
-
Call Centre AllOther (2477)
