What is IVR?

Answers were Sorted based on User's Feedback



What is IVR?..

Answer / shareefa

IVR - short for Interactive Voice Response - is a
technology that automates interaction with telephone
callers. Enterprises are increasingly turning to IVR to
reduce the cost of common sales, service, collections,
inquiry and support calls to and from their company.

Historically, IVR solutions have used pre-recorded voice
prompts and menus to present information and options to
callers, and touch-tone telephone keypad entry to gather
responses. Modern IVR solutions also enable input and
responses to be gathered via spoken words with voice
recognition.

IVR solutions enable users to retrieve information
including bank balances, flight schedules, product details,
order status, movie show times, and more from any
telephone. Additionally, IVR solutions are increasingly
used to place outbound calls to deliver or gather
information for appointments, past due bills, and other
time critical events and activities.

Is This Answer Correct ?    23 Yes 0 No

What is IVR?..

Answer / bpo_info_guy

IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.

Is This Answer Correct ?    29 Yes 9 No

What is IVR?..

Answer / j.baburao

interacive voice response

Is This Answer Correct ?    7 Yes 2 No

What is IVR?..

Answer / guest

IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.

Is This Answer Correct ?    9 Yes 5 No

What is IVR?..

Answer / rohit singh

interacive voice response system. interactive voice
response system are used in call center .it used for
interact the customer.

Is This Answer Correct ?    7 Yes 3 No

What is IVR?..

Answer / najeeb aslam

IVR basically stands for Interactive voice response. its simple example we use in our daily life is mobile pone inquires for balance checking and other customer services.
Future is of IVRs.

Is This Answer Correct ?    5 Yes 1 No

What is IVR?..

Answer / rehan

according to me IVR is a automated syastem ..used to do the
payment through credit card or debit card over the phn

Is This Answer Correct ?    0 Yes 8 No

What is IVR?..

Answer / faheem

integrated voice resoonse..

Is This Answer Correct ?    3 Yes 17 No

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