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What is IVR?
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Answer / shareefa
IVR - short for Interactive Voice Response - is a
technology that automates interaction with telephone
callers. Enterprises are increasingly turning to IVR to
reduce the cost of common sales, service, collections,
inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice
prompts and menus to present information and options to
callers, and touch-tone telephone keypad entry to gather
responses. Modern IVR solutions also enable input and
responses to be gathered via spoken words with voice
recognition.
IVR solutions enable users to retrieve information
including bank balances, flight schedules, product details,
order status, movie show times, and more from any
telephone. Additionally, IVR solutions are increasingly
used to place outbound calls to deliver or gather
information for appointments, past due bills, and other
time critical events and activities.
| Is This Answer Correct ? | 23 Yes | 0 No |
Answer / bpo_info_guy
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 29 Yes | 9 No |
Answer / guest
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 9 Yes | 5 No |
Answer / rohit singh
interacive voice response system. interactive voice
response system are used in call center .it used for
interact the customer.
| Is This Answer Correct ? | 7 Yes | 3 No |
Answer / najeeb aslam
IVR basically stands for Interactive voice response. its simple example we use in our daily life is mobile pone inquires for balance checking and other customer services.
Future is of IVRs.
| Is This Answer Correct ? | 5 Yes | 1 No |
Answer / rehan
according to me IVR is a automated syastem ..used to do the
payment through credit card or debit card over the phn
| Is This Answer Correct ? | 0 Yes | 8 No |
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