Answer Posted / guest
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 9 Yes | 5 No |
Post New Answer View All Answers
i have received my call caler till now what should i do
Why weren't you regularized in your previous job?
Why Accenture? What do you know about Accenture?
who is your famous personality
Mention what are the critical attributes of a call center executive?
why you want to be a quality analysts
SPEAK ON UR LAST DAY IN UR SCHOOL (10 OR 12TH)
How describe our city(banglore) in a topic round during the interview time?
Which is Better home cooked food or outside food ?
How can you improve customer service without spending any money?
what about your dedication?
all general question related bpo and self
What are the responsibilities of administrative officer in some educational institutions
HI, I am applying for a position of a team manager and the company I have an interview scheduled for is looking for a good knowledge in queue management software's like Blue Pumpkin and Avaya CMS. Could some one help me with a few samples of what kind of questions I can expect? Thanks in advance
why telecom fraud happening in india??
