What is BPO?

9 Answers   ADP, BPO, FastSource, FirstSource, Genpact, HCL, Serco, Wipro, WNS,

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Merchant account holder seeking call centers to establish network/team with. We hold merchant accounts in several countries, particularly in the US. Prefer call centers ambitious in sales strategies. Please contact to be part of our team.

1 Answers  

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what is inbound and outbound

23 Answers   BPO, EURECA, Genpact,

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wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?

0 Answers   TeleTech,

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Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?

0 Answers  

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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what is your memorable movement& who is your role model

2 Answers  

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Discuss your weaknesses and how do you plan to overcome it

0 Answers   HSBC,

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why do you left your job?

5 Answers   Barclays,

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Will you be comfortable handling customers on the phone? : bpo

0 Answers  

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Please answer me with an example,what to answer for who is ur role model?

3 Answers   Convergys, Satyam,

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What do you want first money and Brand

1 Answers  

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