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What would you do if the customer says that it took you long to resolve an issue?

Question Posted / amijeet singh


What would you do if the customer says that it took you long to resolve an issue?..

Answer / Sachin Singh Yadav

"If a customer feels that I took too long to resolve their issue, I would apologize for any inconvenience caused and assure them that their concern is important. I would then provide updates on the current status of the issue resolution process and set realistic expectations for its completion."

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