Answer / shama islam

Shrinkage means absenteesm- if you rostered 20 agents how many is absent..Absent agent is called shrinkage.

As-

=Absent/total roster

Answer / 8885602603

Shrinkage means how much time is lost in the call center to things like breaks, holydays, sick time, training ect..

Hi Mr.Anil even i am looking for the same to start up a call center did u come to know the details if u plese let me alo know.my mail id is madhueric11@gmail.com

0 Answers  

---

DESCRIBE THAT TRIP TO THAT PLACE WHERE U HAVE VISITED LAST TIME OUTSIDE DELHI?

0 Answers   Jindal,

---

Is interview going to be tuff in domestic call centre?

1 Answers  

---

What are the job activities you have to maintain in bpo? : bpo

0 Answers  

---

sell this pen too me?

30 Answers   Convergys, DELL, Genpact, HDFC, Marketing Sales, Medical Representatives, MNC,

---

---

hey i have been a customer just for two mnths and i was on ur website i need to know about ur mobile offers?

0 Answers  

---

If You Were an Animal, Which One Would You Want to Be?

8 Answers  

---

How do you deal with a difficult customer?

9 Answers   Hutch, INOX,

---

hi my name is sheena,i want 2 get into wipro but the problem is that i dont sound good in technical, so if u could help me out in what questions they ask for technical and what are the topics they give us talk abt?

1 Answers   Wipro,

---

why do u want in BPO

2 Answers   Genpact, Serco, WNS,

---

meddle (a)cross (b)interfere (c)intercode (d) impose

4 Answers   Htmt,

---

Tell 5 advantages and dis-advantages of sunshine?

6 Answers   Genpact,

---