Answer / shama islam

Shrinkage means absenteesm- if you rostered 20 agents how many is absent..Absent agent is called shrinkage.

As-

=Absent/total roster

Answer / 8885602603

Shrinkage means how much time is lost in the call center to things like breaks, holydays, sick time, training ect..

Would You like to watch a cricket match in stadium or on television ?

3 Answers   Wipro,

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what is mis reports and what reports team leader has to made

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i m a fresher searching job from july..i ve faced this question "what did u do for the past two months?"

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If a 12 shell cupboard requires 18 ft of wall space then how much wall space would a 30 cup shelf require?

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why to join bpocompany if completed done btech?

2 Answers   Airtel, Amazon, BPO, Sitel,

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why marriage is so important. or what is marriage.

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fullform of bku

0 Answers   WebTech,

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How long do you want go work here?

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Hi, I'm Abhishek from Kolkata, I want to know from this forum, is there any openning in BPO Non-Voice Process in Kolkata, so that I can get the opportunity to engage myself in the BPO Non-Voice Sector. If any body has any news about the openning in non-voice sector in Kolkata, pls. help me out, i'm searching for a job right now.

0 Answers  

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tell me some thing about ur college

1 Answers   Mantec, TATA,

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wHAT IS A CALL CENTER

9 Answers   BPO, Wipro, Zenta,

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