Answer Posted / shama islam

Shrinkage means absenteesm- if you rostered 20 agents how many is absent..Absent agent is called shrinkage.

As-

=Absent/total roster

How is Absenteesim Calculated ?

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Mention what are the critical attributes of a call center executive?

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hi r B.sc science 2 nd yr students can apply for appsc .exam pl tell me eligibility. to apply for that. and more details.

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What is your experience in Client Management ? Types of Client Interaction ?

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1.6. Tell me something about your happiest day of your life.

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Please read these words carefully see c sansaar customer university these words used for see mti problem of candidate

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Can you work in shifts?

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5. When promises to do something by a certain time, they do so

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Do you know the online tools for excellent customer service?

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Do you get along well with co-workers?

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What are the major sectors for outsourcing? : bpo

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What are your strengths and weaknesses? Give an example of this behaviour

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HOW MUCH YOU WHERE GETTING THERE|?

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What is your favorite food tell me how it's being prepared?

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is maths required for getting job in call centres

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