why was the inbond process of vodafone

0 Answers   Vodafone, Wipro,

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tell about most momerable movement

0 Answers   247Customer, Apollo, Genpact,

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why you have customer care as a CAREER

2 Answers   Reliance, Wipro,

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what prompted you apply for his job

1 Answers   Genpact,

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describe one of your memorable day? how is education useful for any body?

0 Answers   HCL, HP, Intelenet, TransWorks, Wipro,

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what might make you to leave this job?

4 Answers   DELL,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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if ur passing thru road narrate any kind of story???

3 Answers   Cli3l, HCL,

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how to impress the customer

6 Answers  

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why did you want to join the call centre?

44 Answers   BPO, Call Centre, Cambridge and Green Mile, Convergys, DELL, HomeShop18, IBM, Infovision,

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8.5 Ton = ? power consumes in 1 hour

1 Answers   Bhel,

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how to introduce ourselves

35 Answers   Conversions, Genpact, IBM, OPI Global, TransWorks, Vajja Technologies, Wipro,

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