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Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

please let me know about the versant round...

2518

How is Attrition Calculated ?

IntelNet,

2001

How is Absenteesim Calculated ?

IntelNet,

1951

How is AHT Calculated

IntelNet,

1923

What are your KPI’S / KRA's ?

IntelNet,

2077

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2870

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1863

Define Customer Service & Why is Customer Service important ?

IntelNet,

2089

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

1996

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2214

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1762

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1835

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2074

What are your Strengths & What are your Weaknesses ?

IntelNet, Wipro,

2057

What are the steps you follow when you appraise an advisor ?

IntelNet,

2039


Post New Call Centre AllOther Questions

Un-Answered Questions { Call Centre AllOther }

why dell only ?,

2828


Discuss your weaknesses and how do you plan to overcome it

2823


being a b.c.a student why do you want to go for a call centre job

2739


What challenges did you face stepping into a leadership role?

3281


i want m commerce and e commerce topic

1656


Why do you want to become a quality evaulator and what do you know about the job profile of a quality evaulator in BPO?

2595


Do you have exposure to Quartile management ?

2170


Friends I have cleared all the rounds except Client round. Any body tell me what is that round? And what should I prepare for that.

2421


What is your toughest or most challenging experience in life and how did you handle it?

2029


An i m attending dell company interview bt i m rejected in tat last manager round.....they will asked our company h.r u come tis interview after 3 months my 3 months period is over so i should attend for this company interview again...how will get my job pls help me....

4638


Narrate a story which you liked.. and why.

2688


Did you learn anything new recently which can be helpful to bpo’s? : bpo

1355


What you would like to wear traditional or western ?

3616


What was your biggest mistake?

2894


What are you Konw about genpact ?

2540