Call Centre AllOther Interview Questions, Answers for Freshers and Experienced asked in various Company Job Interviews

Call Centre AllOther Interview Questions

Questions Answers Views Company eMail

please let me know about the versant round...

2534

How is Attrition Calculated ?

IntelNet,

2009

How is Absenteesim Calculated ?

IntelNet,

1957

How is AHT Calculated

IntelNet,

1928

What are your KPI’S / KRA's ?

IntelNet,

2086

What are the challenges have you face as a Team Leader ?

IntelNet,

1 2880

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

1871

Define Customer Service & Why is Customer Service important ?

IntelNet,

2091

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

2003

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

2217

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

1762

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

1837

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

2081

What are your Strengths & What are your Weaknesses ?

IntelNet, Wipro,

2060

What are the steps you follow when you appraise an advisor ?

IntelNet,

2042

Post New Call Centre AllOther Questions

Un-Answered Questions { Call Centre AllOther }

memorable call

2988

How can we define that the person is an intertesting person?

2602

Discribe Banglore?

2563

Explain how to deal with a customer who denies paying for the product?

1337

I want to know in brief - What is a Disiplineary Action Policy (DAP) and Carective Action Policy (CAP) the both terms used in call center ?

10952

How do you measure good customer service?

1323

If you have a team , Team members do not follow policy and do not give exactly achievement, what will be doing you with them ?

1555

Information about charterd bank.

2729

FIRST DAY OF COLLEGE?

3561

What are the disadvantage and advantage of working in a call center?

2278

how did u celebrate your last birth day ?

2736

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

1837

How do you get here? (About Route)

2125

Tell me something about any ur tour?How u enjoy in that tour tell briefly?

2884

what r the advantages & disadvantages of teamleader?

2572

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