How is Attrition Calculated ?862
How is Absenteesim Calculated ?740
How is AHT Calculated804
What are your KPI’S / KRA's ?925
What are the challenges have you face as a Team Leader ?823
What was your Service Level Agreement ( SLA) Ratio :-782
Define Customer Service & Why is Customer Service important ?1005
What is your experience in Client Management ? Types of Client Interaction ?817
How will you manage agents who are more tenured in the organisation and are elder to you ?1061
How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?761
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?883
What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?1032
What are the steps you follow when you appraise an advisor ?865
Sell me your used envelope?
what expectations do you have by own skills?
Where do you see yourself after five years? : bpo
Explain how to deal with a customer who denies paying for the product?
HI! I am fresher to call centre and would like to work in this field. Can anyone explain me how to get started as a fresher with no knowledge of interview,group discussion, jam sesion etc.
why telecom fraud happening in india??
What was your biggest mistake?
How to deal with abusive/slang using customer?
talk about Bangalore transportation
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
8. Provide their services at the time they promise to do so
Why did you leave your last position?
What is right age of hacking(from dt.of casting) on concrte surface for plaster work.
Technical like c,c++,Telecommunication
If you have a superpower what would like to do for one day at work and why?