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Call Centre AllOther Interview Questions
Questions Answers Views Company eMail

please let me know about the versant round...

1306

How is Attrition Calculated ?

IntelNet,

862

How is Absenteesim Calculated ?

IntelNet,

740

How is AHT Calculated

IntelNet,

804

What are your KPI’S / KRA's ?

IntelNet,

925

What are the challenges have you face as a Team Leader ?

IntelNet,

823

What was your Service Level Agreement ( SLA) Ratio :-

IntelNet,

782

Define Customer Service & Why is Customer Service important ?

IntelNet,

1005

What is your experience in Client Management ? Types of Client Interaction ?

IntelNet,

817

How will you manage agents who are more tenured in the organisation and are elder to you ?

IntelNet,

1061

How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

IntelNet,

761

What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?

IntelNet,

883

What are the disciplinary actions as a Team Leader you will take if you come across a female employee who is sexually abused ?

IntelNet,

1032

What are your Strengths & What are your Weaknesses ?

IntelNet, Wipro,

924

What are the steps you follow when you appraise an advisor ?

IntelNet,

865


Post New Call Centre AllOther Questions






Un-Answered Questions { Call Centre AllOther }

Sell me your used envelope?

881


what expectations do you have by own skills?

1520


Where do you see yourself after five years? : bpo

195


Explain how to deal with a customer who denies paying for the product?

195


HI! I am fresher to call centre and would like to work in this field. Can anyone explain me how to get started as a fresher with no knowledge of interview,group discussion, jam sesion etc.

1454






why telecom fraud happening in india??

1363


What was your biggest mistake?

1744


How to deal with abusive/slang using customer?

193


talk about Bangalore transportation

2076


What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?

1286


8. Provide their services at the time they promise to do so

1226


Why did you leave your last position?

220


What is right age of hacking(from dt.of casting) on concrte surface for plaster work.

1253


Technical like c,c++,Telecommunication

2375


If you have a superpower what would like to do for one day at work and why?

912