Answer Posted / hari prasad s.r

A call centre or call center is a centralised office used
for the purpose of receiving or transmitting a large volume
of requests by telephone.
there are many times and they are:

1) Contact centre – Supports interaction with customers
over a variety of media, including but not necessarily
limited to telephony, e-mail and internet chat. A contact
centre is usually an inbound service only.
2) Inbound call centre – Exclusively or predominantly
handles inbound calls (calls initiated by the customer).
3) Outbound call centre – One in which call centre agents
make outbound calls to customers or sales leads.
4) Blended call centre – Combining automatic call
distribution for incoming calls with predictive dialling for
outbound calls, it makes more efficient use of agent time as
each type of agent (inbound or outbound) can handle the
overflow of the other.
5) Telephone answering service – A more personalised
version of the call centre, where agents get to know more
about their customers and their callers; and therefore look
after calls just as if based in their customers' office.
6) Fool the people call centre - One in which the call
centre's organizational goal is to fool people. These call
centres generally operate from Lagos in Nigeria & Kolkatta
in India. Their areas of expertise include 1) Selling fake
medicines 2) Obtaining bank account details in the pretext
of writing from a lottery department 3) Calling senior
citizens with the intention of duping them of their life
savings.

8. Provide their services at the time they promise to do so

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Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.

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sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?

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What factors do you need to take care of while creating a customer newsletter?

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Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.

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for some training is a neccesity and for others it's a luxury comment about the above statement

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WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??

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Tell me your mother daily routine

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How do you about our company ?

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Hi.., am weak in Voice and Accent round.. So could u please tell me the sites to practice

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what are you planning on your next b'day/what have you planned on your next b'day ..??

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ur fav songs & y so?

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what is PHO and NHO in bpo industry. And after completion of all that what is the procedure for joining.

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relate ur course to data analyst job...my course is BS Management..

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In call centre which types of calls we receive? answer in short.

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