Answer Posted / barath
REMEDY is a Third party Tool or it is a Tracking toll,
which is used to track the issues, what ever the requests
getting from customer we need a create in terms of PMR
(Problem Managemnt Report),and also it is used to monitor
Service Requests,Change Requests and problem managmentt
reports.
For Example TALLEY it's tracking Account related issues,
same manner REMEDY is using for track the issues.
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