recently i faced an interview ,they asked one question
,,1) what is the critical issues u faced in supporting
?,tell me some issues,
2)in supporting how many issues reached to our desk ?
3)what is mean by business process of client ?how to explain
?
4)what are the document are updated in billing ?
plz explain all these question
Thanks in advance
venkatesh.sd@hotmail.co.in
8015142105
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Answer Posted / muhammad mustafha
Hi Venkatesh,
Answer for ur questions are-
1) Here u need to tell the ticket or issue which u solved
recently or previously, it could be anything like (A)ONE
SALES ORDER CREATED AND FRIEGHT CONDITION IS MAINTAIN OR
CONFIGURE MANUALLY.
HERE EXAMPLE SALES ORDER NO 1234 IS CREATED AND DELIVERED
AND INVOICED BUT THEY FORGOT TO MAINTAIN FRIEGHT CHARGES,
INTHIS CASE HOW U SOLVE THIS PROBLEM.
(B) SALES ORDER NO 5678 IS REJECTED BUT STILL SHOWING IN
OPEN SALES ORDER LIST,
it could be anything else, issues are normally the nduser
face during transaction that should be meet as per their
requirement. (for that u require realtime knowledge or
visit to sapsdn forum)
2) It could be any number depend upon the stage of ur
project for example if the support project is new or
recently it is implemented then u will get lot issues. if
the project is stable it could be less.
in realtime u r handling different support project again it
is depend upon company to company and client to client.
HERE THE ANSWER SHOULD BE 2/3/4/5
3) business process which are running or practicing by
client it could be-
> Domestic Business Process
> Export Business Process
> Factory Sales
> Depot Sales
> Sample Sales
> Service sales
> Asset sales
> Return sales
> Deemed export sales
> Intercompany Sales
> Third Party Sales etc.........
HERE NTERVIEWER MIGHT ASK ABOUT THE FLOW OF ANY ABOVE
BUSINESS PROCESS
4) Only Accounting Document get updated
| Is This Answer Correct ? | 3 Yes | 0 No |
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