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what is for call centre
what is voice and non voice and what is the eligiblity for
this job
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Answer Posted / gokulakrishnan.s
Call center is the customer service provider. Giving any
kind of support through phone then it is called as Voice
process. This can be of two types called as Inbound where
the customer calls for something and the outbound where the
company calls the customer to solve some queries or to
promote something about their product. Giving any kind of
support through E-mail or some kind of typing mode then it
is called as Non-voice process. The one who provide service
to the customers within the country is called as Domestic
call center and the one who provide service to other country
customers is called as International call center. For
No-Voice job the eligibility is good typing speed and some
skill which is related to the process. For the Voice job the
eligibility is good communication skill, little bit typing
skill, presence of mind, negotiation skill and some skill
which is related to the process he does.
| Is This Answer Correct ? | 7 Yes | 5 No |
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