Answer Posted / uche edward

A means a customer service, where customer call in (inbound)
for more information on product and services or to be
assisted with challenges or get answers to question on
product, or (outbound)call customer to educate or know
their take on already existing service or new product or
how they can be served better.
Voice means information would be communicated over the
phones or on contact.
Non-Voice encompasses every other process through which
information on product and services is passed other than
voice, eg e-mails, internet, sms, etc.
Eligibility for this job; Excellent communication,
interpersonal and good listening skills, good problem
skills, good product knowledge etc.

How to deal with the difficult customer?

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tel me sumdin abt indian culture?

3002

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why you want 2 join bpo ,after completing hotel managment?

3162

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Where do you see yourself after five years? : bpo

1140

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Are you comfortable working in night shifts? : bpo

1175

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How was your yestarday?

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how did u celebrate your last birth day ?

2737

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Click here for more job opening in bpo. http://www.123outsource.net/call_center_inbound_customer_care_philippines_manila.php

2195

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Give example of situation where you were able to set priorities and abide by them ?

4094

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Why you left your previous company or why you want top leave your current company.

3494

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is computer knowledge is must to work for bpos????????//

2367

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which one do u prefer idly vs pizza why ?

3246

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what are the personel characterstics and qualities that you would bring to this position that would be paticularly helpful in fulfilling the responsibilities of this position?

2453

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Is collection or customer centricity skills is effecient in a collection process? If its one of them then explain the reason for your answer.

2534

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What is your experience in Client Management ? Types of Client Interaction ?

2004

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