Answer Posted / reni devarajan
BPO means Business Process Outsourcing. When a company is
migrating or outsourcing some or all of its processes to
another Country or Business Associate is actually called as
BPO. Usally in India BPO is Misunderstood as Call centers.
All the processes including Banking, Insurance, software
and Medical transcription which we do for the line of
business from an other country comes under BPO. The two
types of BPOs are Domestic and MNC BPOs and two types of
processes are Voice based and Non Voiced Processes. A
company does Outsourcing mainly for Cost reduction, Quality
and to get 24*7 service, as u know most of the employees in
developed countries rarely use to work on holidays,
nightshift and Over time.
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