can any body show an example how to resolve a high,medium &
low priority tikets in production supports?
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Answer Posted / venkat
Hi,
The tickets severiaty is based on tickets...the tickets
will come from the enduser side to the predefined log
(which we are using), in this log our superior will do a
partition depends on employee efficiency at work level..
High: this type tickets needs to be resolve ASAP, this
activity done by PM/TL/TC
Medium & Low : this type of tickets, the consultants will
do.
Medium:tickets will solve as per the prodution req
Low:we can solve short period, its nothing but a the
production will run also....we resolve...
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