hello sir ,mam
really i don't know the function of call center,
could the functions of call centre?
Answer / ashok kumar singh
Customer Support Services: Answering customer queries
through voice, e-mail and chat.
Technical Support Services: Finding and providing solutions
for customer problems related to hardware, software,
peripherals, and Internet.
Sales and Telemarketing Services: Interacting with customers
for selling or promoting products or services.
Administrative Support: It includes indexing, form
processing, data entry, document conversion, scanning, etc.
Customer Relationship Management (CRM): It includes services
such as taking orders, customer service, product support,
technical help desk, and market research.
Finance and Accounting: It includes internal auditing,
travel expenses, time and expense management, credit and
debt analysis, collections, invoicing, accounts payable,
accounts receivable and billing-dispute resolution.
Human Resources and Training: It includes recruitment,
training, attrition/retention, database management,
contract-worker management, etc.
Is This Answer Correct ? | 13 Yes | 0 No |
what u have done in your school days??
5 Answers HCL, Mphasis, Wipro,
what is us staffing? describe the complete life cycle of the us staffing
Is fluent English is necessary in domestic call centre?
WHAT IS CALL CENTRE ?
Tell me about ur school days?
what is mean by Email Support Process?
1 Answers DELL, Genpact, Hero MotoCorp, IBM, Wipro, WNS,
You profile shows that you should be doing a software job or a job which involves electrical engineering then why do you want to work for a B.P.O
how did spent your yesterday?
49 Answers ABC, Aegis, Aviation, BPO, Concentrix, Daksh, Emphasis, EXL, Fresher, Globerian, HCL, HomeShop18, IBM, Jabong, Just Dial, Mphasis, NTT Data, Patni, Wipro,
what is cdma?
How will the deliverables be measured in terms of time to be spent ?
Diff b/n callcentre and bpo? u have done bca then why do u want job in bpo? what is bpo?
Hi im sumukh I have done my B.B.M in 2005-06, My Age is 25 years, is it possible to get job in call centre & B.P.O for my age?