what are the qualities and role of cro in a office.
Answer / nidhi sharma
he/she should be good analyser,friendly in nature,should
have good communication skills,good personality,good
dressing sence,quick & good solution of customers
problem,good customer handling skills.
The role of CRO is to maintain relationship with customer
and give solution of their problem
Is This Answer Correct ? | 8 Yes | 1 No |
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2 Answers Ralph Lauren, Wipro,
Hi, i have work experience in call center as a Team Leader,now i wanted to move from call center to other industires.Can u please suggest me in which domain i can get a job?
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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
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