Answer / sanya

The Qualities or features that a person should posses are,
1.good communication skill
2.Technical background.
3.Should be able to work in a team.
4.Should be able to show results b4 deadlines.
5.Should be able 2 get the right answers for their customers
( NOT TO CONFUSE THEIR CUSTOMERS/CLIENTS)

Answer / saberkh01

the most quality required to all the tehinical
person to get in to any call center or BPO:
A- soft skills:
1-call opinning,closing,hold,transfer and mute.
2-Empathy and Sympathize.
3-Active listening.
4-Analitical thinking.
5-Know well about foreign cultures.
6-The ability to deal with irate Customers.
7-Excellent Pronounciation.
B-Communication skills.
C-Excellent knowledge about solving the technical problems
and troubllshoting.

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