For implementing a crm solution to your business what things need to take care of?
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What would you do if the customer says that it took you long to resolve an issue?
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What is the formula for calculating talk time? Give the difference between AHT & TALK TIME?
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7 Answers Call Centre, IBM, RR, Wipro,
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Choose the easiest topic if u get an opportunity to choose urself.
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What will you do if the customer abused you during call?