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You are a project manager and are in the Closing process of the project. Your customer has been presented with a formal acceptance and sign-off document. They refuse to sign, claiming the product does not meet their expectations. You know that this situation could have been prevented by doing all of the following except :
A. Documenting the requirements
B. Documenting the customer's refusal to sign
C. Performing quality inspections during the process
D. Requesting sign-off at important milestones
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