You are a project manager for Fountain of Youth Spring Water bottlers. You are installing a new accounting system and have identified several problems and their causes. You decide to use which of the following flowcharts to diagram the problems' causes and effects?
A. Decision tree diagram
B. Fishbone diagram
C. Benchmark diagram
D. Simulation tree diagram
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You are a project manager working on contract with a company in a foreign country. At the project kick-off meeting, you are given an expensive-looking gift. The person who presented this to you said that it is customary in their country to give their business partners gifts. What is the most appropriate response? A. Thank them and decline. Explain that this is considered personal gain, which is unacceptable in your country. B. Thank them and accept. You don't believe there is a conflict of interest or an integrity issue at stake. C. Thank them and decline. Explain that this is considered a conflict of interest, which is unacceptable in your country. D. Thank them and accept since you know that it would be considered offensive to decline the gift in their culture. Immediately report the acceptance of the gift to the appropriate parties at your company so that your actions are not called into question later.
You are a project manager and are in the Closing process of the project. Your customer has been presented with a formal acceptance and sign-off document. They refuse to sign, claiming the product does not meet their expectations. You know that this situation could have been prevented by doing all of the following except : A. Documenting the requirements B. Documenting the customer's refusal to sign C. Performing quality inspections during the process D. Requesting sign-off at important milestones
The grouping of project elements by deliverables is known as what? A. The code of accounts B. The work package C. The work breakdown structure D. The work breakdown dictionary
What is the key activity during Contract Closeout and Administrative Closure? A. Documenting lessons learned B. Creating project archives C. Disseminating information to formalize project closure D. Documenting project closure
You have accumulated project information throughout the project and need to distribute some important information you just received. All of the following are part of information distribution methods except; A. Electronic mail B. Videoconferencing C. Electronic databases D. Voice mail
As a project manager, you know that the most important activity to ensure customer and stakeholder satisfaction is which of the following: A. Documenting the requirements B. Documenting the performance measurements C. Reporting changes and updating the project plan and other project documents where appropriate D. Reporting project status timely and regularly
You are going to take some performance measurements for your current project. You know that PV = 450, AC = 500, and EV = 375. What is the CV and SV respectively? A. CV = 125, and SV = 75 B. CV=-75, and SV=-125 C. CV = 75, and SV = 125 D. CV=-125, and SV=-75
Your company has asked you to be the project manager for the product introduction of their new DeskTop Rock media system. You recently published a document that establishes the scope baseline. Which of the following is true? A. This is the scope statement, which is an output of the Scope Planning process. B. This is the scope statement, which is an output of the Scope Definition process. C. This is the scope statement, which is a tool and technique of the Scope Definition process. D. This is the scope management plan, which is an output of the Scope Definition process.
Intellectual property includes all of the following except: A. Software B. Patents C. Hardware D. Business processes
How will you measure software quality?
Which of the following compression techniques increases risk? A. Crashing B. Resource leveling C. Fast tracking D. Lead and lag
You are a project manager working on contract. You’ve performed earned value analysis and discovered that the project will be completed on time and under the original estimated amount. This means the profit to your company will decrease as will your personal bonus. Which of the following should you do? A. Add activities to the project to increase the cost enough to meet the original estimated amount. B. Tell the customer you're adding additional requirements to the project chat were originally cut because of cost constraints. C. Inform the customer that the project is completed and has come in under budget. D. Bill the customer for the full amount of the contract as this was the original agreed-upon price.
Design Patterns 
