Answer / slk.apps

Payment void is disabled when the payment is made to an
prepayment invoice and the prepayment invoice is applied to
other standard invoice(s).

When you made payment to prepayment invoice and applied
standard invoices this field is grayed out ...in order to
void payment you need to unapply prepayment and void payment

Thnx
SLK

Answer / ravi khanna

One more reason would be that your payment doc number is
reconciled. Ask CM team to unreconcile the doc number.
After that you can void the payment

Answer / vinod

Payment void check box can be disabled in above reasons.
1) If payment is cleared or reconciled, you need to unclear or un-reconcile and void the payment.
2) The form personalized can be done on the form, also check this option.

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