what is the defference between call centre and bpo???
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Answer / madhesh
Call center and bpo are same.. There are two type of process
1.front office 2.back office.In front office they are
providing the service through phone calls (voice support
only),like Customer care, telemarketing... In back office
they are doing internal job like, payroll, HR, Banking(Voice
& non-voice both)... BPO's are doing both front office and
back office works. Call center is doing front office work
only.
| Is This Answer Correct ? | 14 Yes | 2 No |
1.BPO is for promoting the business.it provides updated information like offers to customers.
2.call center is also providing the same but in this case
customer can consult for any information like how to use product efficiently,clarification of doubts in process of using product
| Is This Answer Correct ? | 5 Yes | 0 No |
Answer / baba
kyuki call center m costumer ki suno,and bpo m apni
suno,,,,,,,,and live life...and in evening take one pack of
vodka...........
| Is This Answer Correct ? | 6 Yes | 15 No |
Answer / sam
call center call cener hota hai aur bpo b call center hi
hota hai to koi farq nahi hoga
| Is This Answer Correct ? | 1 Yes | 17 No |
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