speak about your college days or speak on morning,school days,hometown,or the city where you live

18 Answers   247Customer, Accenture, AGIS, Barclays, C-Cured, Serco, Sutherland, WNS,

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why do you want to join bpo ?

2 Answers   Genpact, Infosys, Kochar Group, Spanco, TCS, Wipro,

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what is the need of communication skills?

20 Answers   ABC, C3I, Wipro,

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if u meet stranger at bus stop how can u talk wd stranger ,converstation between u & stranger?

0 Answers   HCL,

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What position do you prefer on a team working on a project?

0 Answers   Aspire, Infogain,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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wat is cust.service?

3 Answers   Genpact, Infosys,

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why r u want to join call centre?

3 Answers   CSS, CSS Corp, IBM, InfoTronics, Wipro,

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what do u like smart work or hard work.?

0 Answers   Infovision,

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what is business processing outsourcing? and wot are its sub segments?

2 Answers   Infosys,

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What are advatages and disadvatages of BPO job?

0 Answers   Wipro,

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speak on any scene from your favorite hindi movie

7 Answers   DELL, Denis Parkar, Fantec, Wipro, WNS,

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