Interested to Buy Any Domain ? << Click Here >> for more details...
What do you mean by a CALL CENTRE...???
- 18 Answers
- 69812 Views
- 247Customer, HCL, IBM, Infosys, Tata Sky, I also Faced
- E-Mail Answers
Answer Posted / thealewis
A call centre is a business entity or organization that is engaged in selling tele-calling services to clients. Call centres are primarily divided into two types –outbound call centres and inbound call centre. An inbound call centre has processes that manage incoming telecom calls. On the other hand, an outbound call centre makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call centre industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centres to have more control over the process and quality. Such call centres are called captive call centres.
| Is This Answer Correct ? | 1 Yes | 0 No |
Post New Answer View All Answers
what are the major key responsibility areas for a manager in bpo...?
What will make you quit to work?
Which is Better home cooked food or outside food ?
How was your yestarday?
Technical like c,c++,Telecommunication
What is your understanding of Customer Service ? & Why is Customer Satisfaction survey important ?
who is your famous personality
1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?
wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?
Give me an example of how you have dealt with an under-performing team member in the past.
What would you do if your team ceased to perform? Them.
1. What do you understand by "Quality"? And how much, do you think "Quality" is important and why? 2. What do you mean by "Analyst"? What is the difference between a "Quality Analyst" and a "Quality Controller"?
WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??
SUPPOSSED IF IAM A FRESHER, THEN WHAT SHOULD I ANSWER TO INTERVIEWER. IF HE ASKED "DO YOU HAVE ANY EXPERIENCE"
I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help
