Question { Infosys, 63515 }

What do you mean by a CALL CENTRE...???

Answer

A call centre is a business entity or organization that is engaged in selling tele-calling services to clients. Call centres are primarily divided into two types –outbound call centres and inbound call centre. An inbound call centre has processes that manage incoming telecom calls. On the other hand, an outbound call centre makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call centre industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centres to have more control over the process and quality. Such call centres are called captive call centres.