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Suppose a USER is saying he is not able to access the
internet or page loading is slow
what trobleshooting steps you will take to get it fixed
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Answer Posted / harsha
First and foremost check the physical connections of the machine.
Reseating the cable might help sometimes.
Check whether there are any duplex mismatches which is causing the page to load slow.
If you have the admin level privileges check the access-lists,routes through which the machine can access Internet.
These are the things which popped in my mind.
Let me know if there are anything else.
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