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Answer Posted / mohammed mustafa
O2C process nothing but Order To Cash Process.
Many organization having O2C, P2P (Procurement To Pay), Q2C
(Quotation to Cash)etc..
O2C starts from Inquiry or Quotation or from Order depend
upon companies business process.
Normally 1) O2C is In- Quotation-sales Order-Delivery-TOR
(Transfer Of Requirement pass to MRP to create demand)
Packing- Picking-Route Determination-PGI-Transportation-
Invoice generation (it could be normal invoice & Excise
invoice)-Payment Collection.
2) If goods are spoiled/break/not delivery on time to
customer or any other reason, he will return material to
business for that business creates return delivery.
3) If customer wants replacement- once material is get
return business create Susequent free of charge goods sales
document with reference to Return order and deliver the
same.
4)If customer wants money back- then business creates
credit memo request with reference to return order and
create credit memo invoice.
5)If business wrongly quoted price/quantity business will
create debit memo request to adjust accounting entries
These all transaction comes under O2C process or Q2C Process
Let me know if u have any doubts contact me to
reach2muhammad@gmail.com
Regards,
Mohammed Mustafa
ERP Consultant Godrej Infotech Ltd Mumbai
| Is This Answer Correct ? | 26 Yes | 4 No |
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