Question { IBM, 9240 }

1. Is it possible to create condition record in both crm as
well as in R/3. explain in more details
2. Can you give some example of business object,
customizing object, conditon object
3. What are the different bdocs available in MW
4. How do you integrate R/3 with CRM
5. What are the different data update in crm through
middle ware
6. If i create a new condition record in R/3 how do you
sync with crm
7. what are the org.objects available in org.mgt.
8. What are the process of org.mgt
9. can you tell me different rule for org.determination
10. How the vol/trade spend tab is determined in marketing
planner, what are the important settings needed
Can you tell me trade spend keys
1. What is the difference between Campaign and Trade
Promotion
2. What is the difference between Action & Workflow
3. Do we need to assign workflow in Action
4. Organisation Management determination
5. What are the different organisational determination
rule in CRM
6. How the objective and tactics are controlled in
Marketing planner.
1. What is the difference between Campaign and Trade
Promotion
2. What is the difference between Action & Workflow
3. Do we need to assign workflow in Action
4. Organisation Management determination
5. What are the different organisational determination
rule in CRM
6. How the objective and tactics are controlled in
Marketing planner.
1. R3 adaptor exists in R3
2. Business Partner category allows you to define number
ranges
3. It is not possible to created your own business partner
category
4. One role can have multiple data sets
5. In SAP,It is possible to identify duplicate BP master
record
6. One relationship category can specify bidirectional
relationship
7. Partner role in SAP R3 and classification in CRM used to
define the interlinkage
8. Is it mandatory to define different org structure for
sales and service
9. It is possible to transfer R3 org structure directly to
CRM
10. R3 employee personal master can be transferred to CRM
11. It is possible to use distribution channel to define my
CRM org structure
12. I can simultaneously use responsibility rule and org
model rule
13. Org model is time dependent
14. Org model (HR) in R3 can be transferred to CRM
15. HR Master Record can be transferred to CRM
16. Terri and org mgt can be used simultaneously
17. User defined attributes can be used to define my CRM
org models
18. Both in territory and org mgt it is possible to create
different labels
19. It is possible to store inactive BP in CRM system
20. It is possible to store inactive products in CRM
21. Attributes in Product Master is attached directly
22. Will Org determination be triggered first then partner
determination
23. Partner determination is done again after doc changes
24. Item cat can be made to be re-determined during copy
control
25. Line item status as per R3 partial delivery will get
updated in CRM doc
26. It is possible to do the billing of CRM service order
in R3
27. In an activity journal template, can we really update
material type
28. It is possible to create survey questions which will
generate dynamic subsequent questions
29. It is possible to attach 2 alternative partner
determination procedure to a transaction
30. When I am defining CRM access sequence, it is possible
to refer business logic
31. It is not possible to handle free goods in CRM IPC ?
through java codes
32. Is it possible that in partner determination procedure,
different partner function can be determined at different
times
33. In partner determination procedure, I can use multiple
relationship levels
34. Is it possible to used preceding document?s org units
during copy
35. Mandatory IPC data loader is needed to pull the data
from R3 to CRM system
36. Is it possible to transfer specific objects from R3 to
CRM
37. It is possible to combine both the CRM and R3 pricing
conditions in one document
38. It is possible to do the same when document is going to
R3
39. Is it possible to have CRM variant for 3 levels for
products
40. Processing time for action is specified in scheduled
conditions
41. Action can be used to trigger a workflow
42. Action can be used to take manual decision
43. Workflow can be used for date driven process
44. Customization from CRM to mobile data can be done
through SBDOC
45. Customization from CRM can be pushed to R3 system
46. Consolidated Database is needed for every mBDOC
47. A BDOC can hold only modified fields
48. Hierarchical distribution of business data among CRM
ecosystem
49. Publication and subscription are linked one to one
50. Middleware trace functionality can be used to monitor
inbound queue
51. Flow context in middleware can be defined using a
formula
52. In Solution Manager it is possible to initiate the
integration testing
53. Internet Sales is an application that is built using
JSP
54. Following application are used using JSP
a. Internet Sales
b. Win client
c. Web client
d. Collaborative Showroom
e. Partner Portal
55. Blueprint table exists in Enterprise portal server
56. How R3 text objects are brought into CRM?
57. How do we integrate the CRM with SAP R/3? Where do we
mention the IP address of SAP R/3 server? What else is
required?
58. What is the difference between replication and
realignment in CRM?
59. What is the difference between an activity and a task
in CRM?
60. Can you point out some details of BP ownership in CRM?
Specifically, we will be loading channel partners from R/3.
We would like to assign these partners to specific "channel
managers." What constitutes this ownership?
61. Should clients implement both WinClient and WebClient
for the IC or only one of them? Could you please explain
this with supporting reasons?
62. Fully grown my SAP CRM is built on the following
components
a. CRM central serve
b. SAP R/3 as a back end system
c. SAP BW system as a data ware house solution with
comprehensive statistical and analytical possibilities
d. SAP APO as global ATP check and demand planning solution
e. SAP enterprise portal as a tool to provide integrated
access to all the systems
63. Business partner category
64. Business partner group hierarchy
a. A business partner can be assigned to several
hierarchies of different categories
b. The business partner GH allows you to group business
partners in a multilevel GH
c. Time dependent
d. Groups business partners together in a hierarchy for
statistical or analysis purposes
65. The mapping classification from CRM to R/3 in PIDE
a. Consumer (an organization or person)
b. Customer
c. Prospect
d. Competitor
66. What is the organizational unit used for
a. Sales organization is used for pricing
b. The organizational structure can be different from R/3
and has no restrictions regarding usable levels
c. Time stamp
d. You can assign scenario specific attributes to the
relevant org units for org. determination, transaction
processing, partner determination etc.,
67. Organization data determination can be done using
a. Transaction type
b. Organization structure
c. Business partner
d. Product master
68. Org. data profile is assigned to Transaction Type
69. A holder can be?
a. Occupy positions
b. Is an optional organizational unit
70. Organizational model can be maintained in CRM. Which of
the following are true.
a. To assign a user to a position u also need to have
master data maintained for the same
b. Can be mapped from CRM to SAP R/3
c. Additional levels in CRM are mapped into R/3
automatically
71. Ways to determine the org units in a document
72. Responsible organizational unit is used for..
a. Derives all other org.units
b. For pricing
c. Equivalent to R/3 plant
d. Is in charge of a business transaction
73. Territory management is used for
a. Reflect the market view of an organization
b. Specifies which products can be offered in a territory
c. Who has the highest revenue
d. Which BP?s belong to a territory
74. Who is responsible for a territory
a. We must link employees with territories via the HR
position in org. management
b. Can assign permanently or for a definite time period
75. True for territory management
a. Hierarchies can be time dependent
b. Can use hierarchies for representing territories
c. We can define our own attributes to define a territory
76. Following is true with regard to product categories
a. Initial assignment of products to product categories is
done during download from OLTP
b. PC?s are assigned to Ptypes
c. PC can be assigned to many categories
d. Can have hierarchy of product categories
e. If a product type is assigned to a category only
products of this type can be assigned to a category
77. Following is true with regard to attributes and set
types
a. Attributes are assigned directly to product master
b. Set types are group of attributes or fields
corresponding to various database tables
c. Attributes are assigned to set types
d. Set types and attributes can?t be transferred to R/3
78. Mapping of SAP R/3 to SAP CRM with regard to products
a. Material type to R3PRODSTYP
b. Material group to R3MATCLASS
c. Product hierarchy to R3PRODHIER
79. Sales Transactions are
a. Business activity
b. Quotation
c. Sales Order
d. Leads
e. Inquiry?
80. Control attributes in a transaction type
a. BOM explosion
b. Text determination procedure
c. Partner determination procedure
d. Object relation procedure
e. Action profile
f. Number ranges
81. Business transaction category is a control attribute
that controls
a. Item category determination
b. Subordinate transaction type
c. Control attributes of transaction type
d. Subordinate item category
82. With regard to copying and creating a follow up
document following is true
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
83. In copy control customizing what setting can influence
transaction type and item category determination
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
84. Following is true for texts
a. You define the source text of text types within access
sequence
b. The texts are automatically determined in a document or
can be entered
c. Can be assigned to transaction type and item categories
85. Which statements are correct for status management
a. It?s controlled by status profile
b. You must assign at least one object type to the status
procedure
c. System status can be controlled by system profile
d. User status is set internally by the system
e. Header status is independent of item status except in
case of status completed
f. Status profiles can be assigned to transaction type or
item category
86. Following is true with regard to incompleteness check
a. Incompleteness check allows you to find out whether a
document is complete or not
b. In customizing you define which fields are mandatory for
which transaction type and/or item category
c. Incompleteness check is not available on the CRM mobile
client
87. Which of these functions are possible on sales
transaction in CRM
a. Change price at item level
b. ATP check
c. Document flow
d. Auto creation of delivery document
88. Activity management is an important component of CRM.
Which of the following are true
a. Task is transaction replicated to R/3 and mobile client
89. Business activity and task have the following in common
a. Needs a specific date
b. Includes a business partner
c. Have org data
90. Activities and calendar integration
a. Bidirectional data exchange between my SAP CRM
middleware and groupware solutions
b. Activities appear in calendar if calendar flag is active
for each partner functions and Activity type
c. Activities can be created or changed directly from
calendar
91. Fact sheet
92. Order of customizing for partner determination
93. Partner functions necessary for uploading sales order
into R/3
a. Sold to party
b. Ship to party
c. Payer
d. Bill to party
e. Employee responsible
94. IPC is required to calculate pricing in CRM. Which of
the following are true
a. It consists of SPE, SCE and TTE only. as it also
includes data loader and limited product master information
b. IPC accesses CRM database
c. IPC is JAVA based technology
95. Identify the correct statements regarding the pricing
in CRM
a. Maintained in CRM. IPC accesses R/3 enterprise
96. Tax calculation
a. The business partner and product tax classification is
made by assigning tax groups to the tax types that must be
determined in any given country
b. The tax groups indicate whether a business partner is
liable for or exempted from respective tax type that is
imposed
c. The combination of tax group, the country or region and
the tax type determines the tax condition record
d. A business partner or a product has not been assigned a
tax classification, the default tax group is used
97. True for actions
98. Schedule condition
99. Billing prerequisites
a. Billing unit
b. Number ranges
c. Billing types
d. Item categories
e. Item category determination
100. Data exchange between R/3 and CRM
101. Adapters
102. Main tasks of R/3 adapter
103. Administration console ?Replication Administration
104. Publisher-Subscriber Concept
105. Load filtering
106. What is a business scenario
46. Key Blocks for people centric CRM
107. What does the role definition determine
a. A task oriented content
108. SAP Net Weaver
109. Three layers of Web Application Server
110. What is business package
111. The delivery mechanism is in the iView studio.
Following are the primary functions
a. Informing customers about available packages, worksets,
and iViews and making the content available for down load
b. Supporting the develop community in creating new
content and offering it to SAP portal customers
c. Delivering updates and patches
112. Functions of Blueprint Application Builder
113. Functions of CRM Designer
114. Blueprint tables
115. IViews are generally displayed through portal pages.
You can import predefined pages or create your own. What
does the page definition include
a. iview bundles pages, worksets, roles
b. Pages bundles iviews, worksets, roles
c. List of the pages
d. A list of iviews and associated pages
116. What is role editor needed for?
117. The collaborative business is used for?.

Answer

Hi,
It is better to post some questions ,
Plz go through the help.sap and go for pdf files
Don’t be crazy in SAP CRM


1. Is it possible to create condition record in both crm as
well as in R/3. explain in more details
ANS) yes it is possible ,

2. Can you give some example of business object,
customizing object, conditon object
ANS ) Condition object is R3AC5 EX (PRICING
CONDITIONS)
BUSINESS OBJECT IS R3AC1 EX ( BP ,ORG,
PRODUCT ETC)
Customizing object is R3AC3
3. What are the different bdocs available in MW
ANS) BDOC (business documents) tool where data transfer
from crm to mobile sales middle ware connect the two other
applications.
4. How do you integrate R/3 with CRM

ANS) Using middle ware we can integrate r/3 to crm

5. What are the different data update in crm through
middle ware
transaction data, customizing data ,condition data

7. what are the org.objects available in org.mgt.
Ans) 1)org.units
2)positions
8. What are the process of org.mgt
Be clear the question?

1. What is the difference between Campaign and Trade
Promotion
ANS)
Campaigns are the ways and mediums which help in
communication, increasing awareness, increase sales and
wide range of activities. It can be done through mailing
list, product promotions, tale calling etc. Meaning you are
trying to reach your customers for increasing customer
base, entering new markets or increasing sales or product
awareness.
For ex: Product demos or stalls in an exhibition

Trade Promotion Management is an activity which is done
with the help of your channel partners. The check here
is "trade", which means distributors, retailers,
wholesalers, re-sellers etc. The purposes remain the same
like to increase customer base or sale revenues but here
the incentives are given to your channel partner.
For ex; Commission to the wholesaler/distributor for
selling 100 cartons for a particular month.

2. What is the difference between Action & Workflow

Difference between Workflow and Action: Actions can be
triggered by users or conditions of the Business
Transactions. They can be used to create send out E-Mail to
an employee responsible to remind him. Workflow is used for
complex processes like an approval

Workflow: is an additional functionality for creating
business processes, for example asking Financial Director
for approval for and invoice with price > 5000 EUR.
In SWDD T-code you can create such a flow with some
conditions where It should be happen (e.g. send e-mail),
you use ABAP methods to do this logic

3. Do we need to assign workflow in Action
ANS) YES WE NEED TO ASSIGN IN ACTIONS
6. How the objective and tactics are controlled in
Marketing planner.
IT IS controlled through IMG setting – CRM-MARKETING-
MARKETING PLANNNING AND CAMPAGIN MANAGEMENT –BASICE DATA –
DEFINE OBJECTIVE

1. R3 adaptor exists in R3 , ANS) NO IN CRM ONLY
2. Business Partner category allows you to define number
ranges
ANS) NO
3. It is not possible to created your own business partner
Category ANS) NOT POSSIBLE
4. One role can have multiple data sets
YES WE CAN
5. In SAP,It is possible to identify duplicate BP master
record

YES USING DEDUBLICATE T.CODE BUPA_CLEAR

7. Partner role in SAP R3 and classification in CRM used to
define the interlinkage
ans) THIS IS wrong question plz correct it
8. Is it mandatory to define different org structure for
sales and service
ans) no not mandatory
9. It is possible to transfer R3 org structure directly to
CRM
Ans) yes using middle ware objectives
10. R3 employee personal master can be transferred to CRM
Ans) no
12. I can simultaneously use responsibility rule and org
model rule
13. Org model is time dependent
14. Org model (HR) in R3 can be transferred to CRM
15. HR Master Record can be transferred to CRM
16. Terri and org mgt can be used simultaneously
17. User defined attributes can be used to define my CRM
org models
18. Both in territory and org mgt it is possible to create
different labels
yes u can create
19. It is possible to store inactive BP in CRM system
Yes it is possible
20. It is possible to store inactive products in CRM
Yes it is possible

Regards,
Narsimha
erp.narsimha@gmail.com

Question { 5541 }

Hi this is sasi kanth.
If i do any certification course in SAP or in JAVA , will
MNC companies refer my CV ?

Answer

HI sasikanth

if u want to do certification course In SAP it is
definitely worth full, most of company's refer certified
consultant only
If u r very interest in SAP certification do it,


Regards.
K.Narsimha

Question { SAP Labs, 17990 }

How is The Item category is determined ? Kindly help
understanding it in detail...thanks & regards,

Answer

Item category determination

Sales document type +item category group +usage + higher
level item category +default item category + manual item
category


Regards,
Narsimha
Erp.narsimha@gmail.com

Question { Mind Tree, 5012 }

what are the problems find in ur project?
can u tell me fit gass analysis did u find in u project.
What is difference between Business process and
requirements and purpose in u r rprojectr?

Answer

HI
Gap analysis is nothing but what we configured in SAP CRM
What is your client business, if it is matching to client
requirement or not.
If not that we can say gap analysis, or AS IS TO BE


For example: in BP client want some extra fields which is
not in CRM then there is a gap.

Like this you can find number Gaps, based on gaps and
scenarios we maintain customization

Regards,
Narsimha

Erp.narsimha@gmail.com

Question { TCS, 19508 }

can anyone plz explain the document pricing procedure &
customer pricing procedure

Answer

HI

In pricing processor sales area +document pricing processor
+customer pricing processor +pricing processor


Document pricing processor: in sales document header
consist Document pricing processor,
If you want to maintain pricing processor for different
doc different pricing it will be useful

Customer pricing processor: this will be in customer master
record in sales data – sales data tab.
Maintain customer pricing standard or any other

While doing sales order pricing will be determined based on
above combination

regards,
narsimha
erp.narsimha@gmail.com

Question { IBM, 13558 }

what is the major difference between R/3 and mySAP CRM
architecture?

Answer

Hi

CRM Is collection of adapters, we easily connect with any
SAP systems and non SAP systems,
CRM System consists of Interaction centre, mobile sales and
e-commerce …..

Regards
erp.narsimha@gmail.com

Question { IBM, 12426 }

i want to make A as sold to party B as ship to party C as
bill to party and D as payer and X as employee responsible
if i enter into a transaction and enter A as sold to party
then i want to B ,C,D,X to be appear in partner tab page. I
know partner determination procedure and its customising
also but i have no idea how to deal wiht above case.

please help me

rizwan

Answer

Hi,

Create BP'S with different ID'S ………

Next Go to BP Relationship and maintain all Relationship
Categories …For SP Who IS Responsible of SH, BP, PY and
Employee

In PDP:
When Select Access Sequence for SH, BP, PY YOU Have choose
only Relation Ship of BP then it read BP Relationship and
propose the BP'S in transaction
For Employee you need select Access Sequence what Ever
standard sequence …..
This could be help for you

Regards
Narsimharao.k
erp.narsimha@gmail.com

Question { 5358 }

Can any one please tell me which sub module under sap crm
is implemented more now a days i Know base customisation
opportunity management quotation management order
management and a bit of Ic webclient also and under
marketing i know segment builder,configuration for sending
mailetc but still i am not getting any call for interview
can any one please tell me which module i should learn by
myself on IDES server so that i can get more interview
calls----please advise me

Answer

Hello

It is better to go for SAP CRM Service and Middle ware ..
Most of the Comapny's Looking for SAP CRM Technical
Knowledge also , if you have a time learn ABAP and
Apporoach in SAP CRM market Thn You will get Calls ....


Regards
Narsimha.K
erp.narsimha@gmail.com

Question { 6164 }

How to send a Auto Mail every Three hours?

Answer

HI
Yes It is Possible through Action Profile and Work Flow ...
Can you tell me what is you requirement to create mail
every three hours ?

Regards
Narsimharao.k
erp.narsimha@gmail.com

Question { 8865 }

Hi all,I am confused how to create questionair for lead
mgt,& how to creat authorization group & assign role for
this ?

Answer

Hi All
Creation for Questionnaire for Leads
Step 1)
Go to IMG – SPRO – CRM- Transaction – Setting For Leads –
Questionnaire for Leads- Define Questionnaire-

Here you need create you Questions and Answers…..

Step 2)
Go to IMG – SPRO – CRM- Transaction – Setting For Leads –
Questionnaire for Leads- Define Determination for
Questionnaire

Here You Need to Choose New Entries.
2. Enter an ID and a description for determination.
3. Choose the transaction type and item category.
4. Enter a validity period for determination.
5. Choose the survey for which you wish to carry out
determination.
6. Set the indicators Mandatory and Active to specify
whether the survey should be completed or whether the
determination rule should be active. Remember that the
Mandatory indicator is only evaluated when the document is
saved. When saving the document, the system checks whether
a survey has been found with the Mandatory indicator, but
has not yet been filled out. In this case, the system
creates an error message.
7. Save your entries.
Step 3)

Go to IMG – SPRO – CRM- Transaction – Setting For Leads –
Questionnaire for Leads- Assign Qualification Levels to
Questionnaire

Here You Need to Choose New Entries and
select Your Questionnaire and maintain Qualification levels
and save


Step4)
Next Go To Lead Transaction and Assign Your Questionnaire,
Then You will get in Business Transaction Creation


For More Details go to Help. sap there you can find some
notes and Best Practices

Regards
Narsimha Rao .k
erp.narsimha@gmail.com

Question { 6588 }

Where do we capture the cost in marketing planning &
campaign management?, Apart from SAP on how many softwares
we can run CRM ?

Answer

We can Capture and cost the campaigns and marketing in WBS
(Work breakdown Structure ) in R/3 PS Module (Project
System ) can calculate the cost , What you mean how many
softwares we can run CRM ? can tell clearly ,

Regards
Narsimha

Question { IBM, 8118 }

what is the purpose of template and when i created a
service order in crm what document created in r3?

Answer

once you create service order it will not send to R/3 ,
what purpose you are sending to R/3 please tell me .
that is depends on your Business process , as my knowledge
service order doesnot have any delivery so no delivery
requird , once you create a service order you can directly
create Billing Doc , I hope this is ok . please advice me
if am wrong


Regards
Narsimha
erp.narsimha@gmail.com

Question { 4364 }

Can someone help me with the answers to these question..thxx
in advance


1 Can Workflow can be used for date driven process?
2 can customization from CRM to mobile data can be done
through SBDOC
3. Is Consolidated Database is needed for every mBDOC?
4. A BDOC can hold only modified fields.TRue/ false?
5. Is Publication and subscription are linked one to
one.TRue/ false?
6.Middleware trace functionality can be used to monitor
inbound queue.TRue/ false?
7. Flow context in middleware can be defined using a
formula.TRue/ false?
8.In Solution Manager it is possible to initiate the
integration testing
9. Internet Sales is an application that is built using
JSP . TRue/ false?
10. Following application are used using JSP
a. Internet Sales
b. Win client
c. Web client
d. Collaborative Showroom
e. Partner Portal

Answer

Hi All

2) yes
3) yes
4)A BDoc can Hold all the data not only modified ( False)
5) yes
6) false
7)
8) not possilbe ,
9) True
10) a e

please let me know if i am wrong
Regards
erp.narsimha@gmail.com

Question { 7015 }

Can someone help with these questions...thxx in advance

1.Which Partner functions are necessary for uploading sales
order into R/3?
a. Sold to party b. Ship to party c. Payer d. Bill to party
e. Employee responsible
2.. IPC is required to calculate pricing in CRM. Which of
the following are true
a. It consists of SPE, SCE and TTE only. as it also includes
data loader and limited product master information b. IPC
accesses CRM database
c. IPC is JAVA based technology
3.Organization data determination can be done using
a. Transaction type b. Organization structure c. Business
partner d. Product master

4. which of the following Following is true with regard to
product categories
a. Initial assignment of products to product categories is
done during download from OLTP
b. PC?s are assigned to Ptypes
c. PC can be assigned to many categories
d. Can have hierarchy of product categories
e. If a product type is assigned to a category only products
of this type can be assigned to a category

5.What are the Control attributes in a transaction
type.which are true?
a. BOM explosion
b. Text determination procedure
c. Partner determination procedure
d. Object relation procedure
e. Action profile
f. Number ranges

6.Business transaction category is a control attribute that
controls .which are true?
a. Item category determination
b. Subordinate transaction type
c. Control attributes of transaction type
d. Subordinate item category

7,Which of these functions are possible on sales transaction
in CRM
a. Change price at item level
b. ATP check
c. Document flow
d. Auto creation of delivery document

8.Business activity and task have the following in common.?
a. Needs a specific date
b. Includes a business partner
c. Have org data

Answer

HI All

1) Ans : a,b,cand D no need of Employee Responsilbe
2) Ans : All means ( all options true)
3) Ans: All means ( all options true)
4) Ans : A , d and E
5) Ans : B C , D and f
6) Ans : All are ture
7) Ans : B , C
8) Ans : A and C

Regards
Narsimha
erp.narsimha@gmail.com

Question { 8021 }

Is territory management & organizational management used
simultaneously? During configuration do we create
organization structure first ...Could you illustrate with
example?

Answer

Hi
once Org.management is creates then olny we creates
Territory management . while creating territory you should
have orgmodel .for more details go through the link
http://help.sap.com/saphelp_crm50/helpdata/en/75/8b3c5fc2539
74cb49bd2fb98f99d9a/frameset.htm

Regards
narsimha
erp.narsimha@gmail.com