WHAT IS THE CALL CENTER?WHAT IS INBOUND?WHAT IS OUTBOUND
Answers were Sorted based on User's Feedback
Answer / sk
A call center is a set up where employees receive or make
calls depending on the contract they are in. An inbound
call centre is where people receive calls from customers/
clients and answer queries etc. Ex:- customer service
An out bound call centre is where employees make calls to
customers/clients.Ex:- sales calls, collection calls etc.
|Is This Answer Correct ?||83 Yes||4 No|
Answer / tharani tharan.p
call centre is a group of employes to clarify the
people questions.(ex.client/customer services)
Inbound is people ask him some of the question
with call centre employes. The call center clientes
is clarifyed the questions.(ex.client services)
Outbound call centre is where employees make calls
to customers/clients.(ex.sales calls, collection calls etc).
|Is This Answer Correct ?||24 Yes||12 No|
Answer / prasanna
call center is a centre where employ receive or make calls
depending on contract there in .In inbound call centre
employee recieve call from the customer/client and calrify
the quiries/problems. where in the case of outbound call
center employee make the calls to the customer and
introducing their products
|Is This Answer Correct ?||6 Yes||2 No|
Answer / vikas srivastava
A call center is an office where a company’s
inbound calls are received and outbound
calls to ask people to answer survey
questions over the phone.
Outbound calls - A call center agent or
representative contacts the customer
Inbound calls - A call center agent or
representative takes calls coming into the contact center.
|Is This Answer Correct ?||4 Yes||1 No|
Answer / varun vardhan
call center, In the Inbond process where employee received
call from the client/customer and sort their problem,where
as in outbond process where employee of the company makes
calls to the customer and give details knowledge of their
product to the customer.
|Is This Answer Correct ?||4 Yes||3 No|
Answer / ananth
a centre equippments to handle a large volume of telephone
expiecially takekinf order serving customers
|Is This Answer Correct ?||5 Yes||5 No|
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