What is the biggest challenge facing the BPO industry today?

2 Answers   HDFC, IBM,

---

wht is diff. between customer service and tele marketing????

4 Answers   Mobius, Serco,

---

What is the need of BPO?.what is meant by outsourcing? Can companies can't do the work, why should they approach BPO and call centres to do their work.?

3 Answers   TCS,

---

WHAT WOULD U SAY ARE MAJOR ACHIEVEMENTS?

4 Answers   Vertex,

---

Wat is the difference between Tech Support executive & Voice process & nonvoice process,Backend ,Telecalling just define it

5 Answers   Sutherland, TM, Usha Martin, Wipro,

---

three qualitties why should i give you the job

6 Answers  

---

what is call centre?

3 Answers  

---

Speak on insurance?

4 Answers   Fidelity,

---

What is Shrinkage and its formula

2 Answers   Aegis, AGIS, HCL, Mphasis,

---

How to deal with a customer who denies paying for the product?

0 Answers  

---

list three of your most important accomlishment

0 Answers  

---

it took me about 5 years to do a software coarse of 2 years.i am often asked in interviews what i did all those time. what is the most appropriate answer?

1 Answers   Wipro,

---